BLACK FRIDAY FAQ'S

How long is delivery?

We usually aim for same day dispatch on orders before 12pm, however during extremely busy periods, we may have a backlog of orders and have to dispatch your order the next day.

In the UK, delivery can be anywhere from next day to 3-5 days from dispatch, depending on the option you select at checkout.

For international orders, lead times can be anywhere from 3 days to a week depending on your country and the option you choose at checkout.

Where is my Christmas tree?

Christmas trees are a pre-order product, which won't begin dispatching until the 9th December.

Please note, if you order other products in the same order as your tree, the entire order will be held for dispatch.

If you wish to order other products, please place a separate order for those.

Why is my discount code not working?

During our Black Friday week sale, any discount codes you may have previously received will be invalid and inapplicable to purchases.

Once our Black Friday week sale is over, you will be able to use these again.